At AP Design, we want your ordering experience to be simple and transparent. Below you’ll find an overview of our payment terms and order policies. Our shipping store, Send It, operates under its own policies, which are available here:
Payment & Order Policies
We aim to keep our process straightforward, transparent, and easy to work with. The following outlines our standard payment terms and order policies.
Payment Terms
Payment is due prior to production unless otherwise arranged. For most local businesses and organizations, we offer Net 30 terms upon approval. If you’re interested in setting up terms, just let us know.
Accepted Payment Methods
We accept:
- Credit and debit cards
- Cash or check
- ACH (available upon request)
A 3% processing fee may be applied to credit card payments, where permitted. This fee is not applied to cash, check, or ACH payments.
Sales Tax
Sales tax will be applied where required. For projects delivered outside of Minnesota, applicable state and local taxes may be based on the delivery location. Tax-exempt organizations must provide a valid exemption certificate prior to invoicing.
Order Approval & Changes
Once an order or quote has been approved, it is considered authorized for production and scheduling. Because materials are ordered and production time is reserved, changes or cancellations may be limited once an order is in process and may be subject to additional costs, including material, restocking, or labor fees. We’ll always do our best to accommodate requests, but timing and project status will determine what is possible.
Production Scheduling
Production timelines begin after final approval or store closing, depending on the type of project. Approved orders are scheduled into our production workflow. While there may be a short gap between approval and production, materials are often ordered and time is allocated during this time. This ensures your project stays on track, but also means changes after approval can impact cost and timing. Many apparel and webstore orders are produced in scheduled batches to maintain efficiency and consistency.
Customer Approvals
Customers are responsible for reviewing and approving all artwork, proofs, and order details prior to production. AP Design is not responsible for errors or omissions once final approval has been given.
Returns & Exchanges (Retail Items)
For in-store retail purchases:
- Returns or exchanges are accepted within 30 days
- Items must be unworn, unwashed, and with original tags
Discounted or clearance items are final sale and not eligible for return. In certain situations, a store credit or gift certificate may be issued in place of a refund. All returns and exchanges are subject to review and approval.
Custom Orders
Because most items are custom-produced:
- Custom apparel and custom products are not eligible for exchanges, return or refund once completed
- Any issues related to defects or production errors will be reviewed and addressed accordingly
Online Store Orders
For online apparel stores:
- Orders are collected during a defined ordering window
- Production begins after the store closes
- Orders are produced as part of a group run
Because items are made to order, online store purchases are considered custom and are not eligible for return or refund, except in cases of defect or production error.
Color & Material Variations
While we strive for accuracy, slight variations in color, material, or finish may occur due to production processes, substrates, and supplier differences.
Apparel & Production Variations
Due to the nature of apparel production:
- Slight variations in placement, color, or finish may occur
- Garment sizing and availability may vary by manufacturer
- Substitutions may be required if items become unavailable
We always aim to maintain consistency and quality across all orders.
Shipping & Delivery
Delivery timelines are estimates and may vary based on production schedules, shipping carriers, and project scope. AP Design is not responsible for delays caused by third-party carriers.