Packages left at Send It without proper postage, a completed shipping label or clear sender identification are considered incomplete shipments.

We may make reasonable efforts to identify the sender when possible, but Send It does not assume responsibility for unlabeled or unpaid packages.

Incomplete packages may be held for up to 30 days from the date received. If the owner cannot be identified and the package is not claimed within that period, Send It reserves the right to dispose of the package and its contents without notice.

Send It is not responsible for loss, damage or the contents of packages left without proper postage or labeling.

International shipments often require additional documentation and are subject to the laws, customs requirements and regulations of the destination country.

Customer Responsibility

The shipper is responsible for providing accurate information and complying with destination-country requirements.

Depending on the destination, additional information may be required, including:

• Recipient tax identification numbers
• Detailed descriptions of package contents
• Country of origin
• Item values
• Customs documentation
• Other information required by the destination country or carrier

Missing or inaccurate information may cause a shipment to be delayed, refused, confiscated or returned.

Customs, Duties & Taxes

Any customs duties, taxes or fees assessed by the destination country are generally the responsibility of the recipient unless otherwise arranged.

If the recipient refuses the shipment or does not pay required duties or taxes, the package may be returned.

Returned International Shipments

Original shipping charges are non-refundable when an international shipment is returned because of:

• Incorrect or incomplete recipient information
• Missing customs documentation
• Missing required tax identification
• Recipient refusal
• Unpaid duties or taxes
• Prohibited or restricted contents

Our team can help complete customs documentation using the information you provide, but responsibility for the accuracy of that information remains with the shipper.

Most domestic shipments arrive without issue, but customers should carefully verify shipment information before processing.

Addresses

Incorrect or incomplete addresses can result in delays, address-correction fees or returned packages.

Please verify:

• Street address
• Apartment or suite number
• City
• State
• ZIP code

before the shipment is processed.

UPS and FedEx generally cannot deliver to standard PO Boxes. USPS is typically the appropriate carrier when a PO Box is the only available delivery address.

If a recipient refuses a package or fails to claim it, the carrier may return the shipment to the sender.

Return shipping charges may apply, and the original shipping charge is non-refundable.

Each carrier maintains its own rules regarding prohibited and restricted items.

Customers are responsible for ensuring that shipment contents comply with applicable carrier requirements and federal, state and international regulations.

Common prohibited or restricted items may include:

• Ammunition, explosives and firearms
• Alcohol
• Tobacco and vaping products
• Marijuana, CBD and THC products
• Narcotics and controlled substances
• Hazardous chemicals
• Flammable liquids
• Gasoline
• Fireworks
• Certain aerosol products
• Certain perfumes
• Lithium batteries that are not packed according to carrier requirements
• Currency
• Live animals or insects
• Perishable foods without proper packaging
• Human remains
• Counterfeit goods
• Items prohibited by the destination country

This list is not exhaustive.

Send It reserves the right to refuse any shipment that appears unsafe, improperly packaged or potentially non-compliant with carrier or government requirements.

If you are uncertain whether an item can be shipped, please bring it into the store before preparing the shipment.

Once a shipment has been processed and picked up by the carrier, Send It has limited control over the package.

Delivery Changes & Intercepts

Send It cannot guarantee that a shipment can be stopped, rerouted or intercepted after carrier pickup.

Any available delivery-change options are subject to the carrier’s policies.

Carrier Drivers

Send It does not have direct communication with individual UPS, FedEx, USPS, Spee-Dee or DHL drivers.

We can help locate tracking information and provide appropriate carrier support information, but we cannot directly instruct a driver to change a delivery.

Tracking

Tracking information is supplied by the carrier.

Weather, mechanical issues, transportation delays, recipient availability and other events outside Send It’s control can affect delivery schedules.

Delivery dates and times are determined by the shipping carrier.

Send It is not responsible for delays caused by the carrier or circumstances outside our control.

If a shipment qualifies for a carrier service-guarantee refund (typically only Express or Overnight), Send It may provide a partial refund or credit based on the circumstances and applicable carrier policies.

Any refund or credit will be determined by Send It and may differ from the original retail shipping charge.

Store processing, packaging and other service fees are non-refundable once those services have been performed.

If a shipment is returned to Send It, we will make reasonable efforts to contact the customer.

Original shipping charges are generally non-refundable.

Depending on the situation, we can help:

• Identify why the shipment was returned
• Correct address or documentation issues
• Prepare the package for re-shipment
• Re-send the package for an additional shipping charge

Any new shipping charges must be paid before the shipment is sent again.

Additional insurance may be available for qualifying shipments.

For valuable items, we strongly encourage customers to discuss available insurance options before shipping.

Important Insurance Information

• Insurance availability varies by carrier and shipment.
• Insurance is not available for USPS shipments purchased through Send It.
• If an insured shipment is lost or damaged, AP Design/Send It can help initiate a claim with the carrier.
• Claims are reviewed and approved by the carrier, not by Send It.

The customer and/or recipient may be required to provide:

• Photos of damage
• Photos of packaging
• Receipts
• Proof of original value
• Replacement information
• Additional documentation requested by the carrier

Most approved claims are paid within approximately four weeks, although claim timing is controlled by the carrier.

Final claim decisions and payment amounts are determined by the shipping provider.

If a shipment has already been picked up by the carrier, Send It cannot cancel the shipment.

If the package has not yet left our store, we may be able to cancel the shipment and refund the carrier shipping charge.

Once a shipment has been processed, our store processing fee is non-refundable:

• Domestic shipment processing: $10 per package
• International shipment processing: $25 per package

Other completed services, including packaging or materials, are also non-refundable.

Send It is primarily an in-store shipping and packaging location.

We generally do not provide pickup or courier service for merchandise purchased from auctions, businesses, government agencies or other third parties.

Limited local pickup may be available for established customers with prior approval.

When approved:

• Local pickup and handling starts at $10 per laptop or electronic device
• A $50 minimum applies
• Boxes, packing materials and special handling are additional
• Pickup and handling charges must be prepaid
• Shipping must also be purchased through Send It
• Customer-provided prepaid labels cannot be used with pickup-and-pack service
• Pickup instructions must be submitted in writing so quantities, locations and shipment details can be confirmed

Customers using their own prepaid shipping labels may bring properly packaged and labeled shipments directly to the store during normal business hours.

If you are unsure whether an item can be shipped or what requirements apply, the easiest option is to bring the item into Send It.

Our team can review the shipment, packaging and available carrier options with you.

Send It
501 S Hwy 23
Marshall, MN 56258

Hours: Monday-Friday, 8:30 AM-5:00 PM